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Adult Services

Frequently Asked Questions About Synergy Center

Q: How do I know if I or someone I care about needs treatment?
A: If you are concerned, you can call the Connecting Point 24 hours a day, 7 days a week. They will gather information, answer your questions, and provide you with assistance. The Connecting Point can help you in a time of crisis, inform you about our programs, offer support and schedule a formal assessment.

Q: How do I know which program is right?
A: Prior to any treatment service, a clinical assessment will be completed and from that recommendations will be made. We have a team of clinical experts that will work with you and your family.

Q: How long does each program last?
A: The length of treatment depends on the type of care that is needed and your level of motivation. This will be based on the needs of you and your family, and how you are able to progress in services. The therapist will work with you to help determine this from the very start of therapy services.

Q: How much will it cost?
A: We have many funding options available for families. We accept and will contact insurance companies and seek precertification for our services. We accept Iowa Medicaid (Title-19). We also offer services on a sliding-fee scale, which is based on family income and may result in a significant reduction in fees. We will help you find the most cost effective way for you to enter our program and help make it work for you.

Q: Is it safe? Confidential?
A: We realize the importance of confidentiality in helping you feel safe and comfortable while in our facility. All information shared with our clinical staff is completely confidential.