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Coronavirus: What you need to know

As a nationally recognized leader in behavioral healthcare, Rosecrance Jackson Centers is committed to providing safe, compassionate care for all its staff and clients. In response to COVID-19 (coronavirus), we are taking extra precautions to ensure our inpatient and outpatient services continue to meet the needs of those struggling with mental health or substance use disorders. Yes, we are open and serving clients. We have excellent infection control protocols in place. As part of our vigilance for all potential risks, we are screening all clients and staff when they enter our facilities and offices. In addition, we are utilizing technology to help us through this time. Here is how we are adapting our services to care for each person who seeks our assistance:

  • Assessments are being done via telephone. We will stop walk-in assessments until further notice.
  • Group counseling is being limited to nine clients or fewer for in-person meetings. We’re shifting as many sessions to video and telephone as possible.
  • Community-based and outpatient counseling is shifting to means such as tele-groups, phone calls, and live-streaming video.
  • Community support groups such as 12-Step meetings suspended, for now. We can help by making online resources available to any clients or loved ones.
  • Family programming is being delivered by video conference.

At Rosecrance, our mission is to provide hope, healing, and lasting recovery. We will continue to monitor this situation and remain steadfast in our commitment to the safety of our clients and staff. If you have any questions or concerns, don’t hesitate to reach out.

Protecting Yourself

While there is no vaccine to prevent COVID-19, Rosecrance urges everyone to remain vigilant but not panic. The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing.

If soap and water are not readily available, use hand sanitizer. Always wash your hands with soap and water if hands are visibly dirty.

Avoid close contact with people who are sick.

Avoid touching your eyes, nose and mouth.

Stay home when you are sick.

Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Follow CDC’s recommendations for using a facemask.

CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

Facemasks should be used by people who show symptoms of COVID-19. This helps prevent spreading the disease to others. Facemasks are crucial for health workers and people who care for someone in close settings (at home or in a health care facility).

Most patients with COVID-19 symptoms are at low risk for having the disease.

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